Please use our contact form below. We will get back to you within 24 hours.

We usually respond within 24 hours on business days. For more complex inquiries, it may take a little longer.

If you need additional product information or product-specific documents, please contact sales@parahealth.de. Alternatively, you can reach out to Valentina by clicking the chat bubble in the bottom right corner of our website. Valentina will handle your request quickly and competently.

Yes, we offer customized payment and shipping conditions for pharmacies, clinics, and practices. Contact us for details.

Yes, we are happy to send you samples. Simply add a quantity of 1 to your cart and complete the order. You will receive your sample within a few business days.

All products shown as in stock on our website are available in our warehouse. However, quantities change constantly, so occasional delays due to necessary reorders may occur.

No, expired products cannot be returned.

There can be several reasons:

• Your product is unexpectedly out of stock due to an inventory discrepancy.
• A critical defect was detected during our outgoing goods inspection.
• Failed payment method – please use a different payment method.
• For purchase on account: insufficient creditworthiness or fraud suspicion (not personal, as processing is partially automated). Please use a different payment method.

Orders placed before 12:00 PM (noon) will be shipped the same day.

We ship with DHL and DPD.

You can change your delivery address as long as processing has not yet begun. Contact us at service@parahealth.de. Due to our automated order processing, we cannot guarantee a timely change. A prerequisite for changing the delivery address is prepayment.

Unfortunately, orders cannot be picked up.

If a binding delivery date has been set and cannot be met due to our fault, we are liable. If a binding delivery date was agreed with the shipping carrier and is not met due to their fault, the carrier is liable. For non-binding delivery dates, the recipient bears the risk. Delivery times on our website are non-binding and are only estimates based on experience. A delivery date only becomes binding upon explicit confirmation from us via email or in writing.

Simply contact us at service@parahealth.de with your order number and we will get back to you as soon as possible. We welcome your feedback, as it is important for us to continuously improve our service.

If you insured your shipment, we are liable for transport damage and loss within the shipment value. You are entitled to a replacement delivery or credit. A loss is only considered to exist if the delivery status with the shipping carrier has not changed for 14 days. To claim your entitlement, please contact us at service@parahealth.de with your order number.